Service Home

Coverage
Connectivity
Spare Parts
Field Service Training
Service Products

• All LayerZero Power Systems products are web-enabled with on-board, real-time, black-box recorders for diagnostics
• The products can reside at the customer site in various states of connectedness
• Stand-alone machine, not connected to LAN
• Machine connected on customer OPTS LAN but not on customer Intranet
• Machine connected on customer LAN and on customer Intranet
• Irrespective of the level of connectedness of the machine, the field service engineer will be better prepared for the on-site visit by being able to conduct a thorough, pre-dispatch, first-level diagnosis of the root-cause of the alarm/problem
• CustomerWeb: LayerZero’s secure CustomerWeb portal allows customers to review historical system information as well as field service bulletins on-line.