As our customer, you will come to expect an extraordinarily high level of connectedness and service level from us. To that end, CustomerWeb is a vehicle whereby we shall unleash the full potential of our connected products and processes in order to fulfill our commitment to become your long-term, mission-critical partner.
You will have real-time access to:
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Information about our products associated with your site
- Equipment ship dates
- Equipment serial numbers
- Installation instructions
- Final-test reports
- Equipment start-up dates
- Start-up reports
- Service reports
- Equipment manuals
- Days to next recommended preventive maintenance
- Account status
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Recommended product upgrades
- Field upgrade bulletins
- Firmware upgrade bulletins
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Ability to purchase (via our web-store)
- Spare parts
- Field Services
- Real-time Power Quality analysis for systems monitored at LayerZero
- Product training modules
- Operations training modules
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User Community Bulletin Board
- A moderated bulletin board for users to post questions or exchange information with other users
